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GO Satellite has selected UPS as our main shipping company. If you require your order to ship to rural route or P.O. Box it will be shipped by United States Postal Service or Canada Post for Canadian orders. Shipping rates are easily calculated based on the total weight of the items in your order and that total amount is incorporated into our shopping cart application. We see this as an advantage to our customers because our shopping cart reflects a "total cost of order" while shopping.
IF YOU LIVE IN VANCOUVER, BC, CALL 604-461-7186 TO SCHEDULE A LOCAL PICKUP.
Determining Shipping for Items Listed for Purchase
Determining the shipping & handling costs for any item listed on GO Satellite is easy; simply add the item to your shopping cart. There is no requirement to buy. Adding item(s) to your cart will show you freight options and the associated costs for the items in your cart prior to placing the order. You can view the shipping charges for the available shipping methods at anytime during your shopping experience by "viewing your cart". On weekends, our shipping department processes new orders, but does not ship them until the Monday of the following week.
If you would like your order to be shipped on the same day that it was placed, the cut-off time to place your order is 1PM EST (provided that there are no issues with the order such as billing issues, stock issues and/or courier issues). We do not ship packages on holidays, including Memorial Day, Canada Day, July 4th, Labor Day, Thanksgiving Day, Christmas Eve/Day, and New Years Eve/Day.
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Explanation of GO Satellite’s Shipping Methods
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Standard
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Delivery of your item(s) is expected to occur within 7 to 10 business days of the placed order date no matter what day you place your order.*
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Overnight Express
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Are you in a rush to receive a product from us? Call us now at toll-free 1-866-942-7186 and we will do a phone order and add the correct overnight shipping rate. Your shipment will then be expected to be delivered the following business day (Mon-Fri). Next Day shipping requires that your order be placed by 1:00PM EST (Mon-Thurs) to receive your item(s) the following business day. Saturday and Sunday are not included in delivery days.*
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* please note that these delivery timeframes are an estimation only and GO Satellite Inc will not be held responsible for courier or shipping delays. These delivery estimations are subject to your order being issue free, for example (but not limited to): address changes, bank verifications, alternate shipping address requests, backorders or weather exceptions.
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Address Change Charges
The shipping company charges a $15.00 fee for an address change after a shipment is underway. If the shipping address error occurred at time of order placement by the customer during order checkout online, the customer will be subject to a $15.00 address correction charge posted to the credit card used on the particular order. For each additional package you will be charged $8.00.
Service for customers with P.O. Boxes as shipping address
We ship to P.O. Boxes by United States Postal Service or Canada Post for Canadian orders
Service for Customers in Military Locations
Unfortunately we are not able to ship to APO or AFO addresses as UPS will not deliver to those locations. Ideally purchase your product and have it delivered off the military base and pickup it up yourself.
Service for Customers in Alaska, Hawaii, and Puerto Rico
Most packages shipped to customers located in Alaska, Hawaii, and Puerto Rico will be shipped by UPS Ground and the freight charge will reflect the Express Two Day pricing for shipping. Customers who are shipping items purchased at GO Satellite should choose "2nd Day Air" during order checkout as the shipping method. If you chose UPS Ground during checkout, additional freight charges will apply and your order will be adjusted to reflect those charges. All items will be shipped UPS Ground.
Service for Customers in Canada
We have a Canadian distribution center located in Vancouver, British Columbia. All Canadian orders will ship from within Canada and avoid any duty or brokerage bill. If you live in the Northwest Territories, Yukon, Nunavut, Labrador, or in a city, town, or rural route that is considered outside the normal delivery area for UPS and/or Canada Post, we will contact you to confirm the exact shipping total for your order. Free Shipping Promotions are not offered to these destinations. UPS does not offer standard ground shipping to many of those destinations, so we will call you and quote the correct shipping rate. Visit our Canadian website and shop in Canadian dollars here: www.GOsatellite.ca
Service for Customer in Mexico and Caribbean
Please call 1-519-624-1211 to place your order. We will explain the simple procedure of a credit card consent form and confirm the correct shipping to your freight-forwarding company.
Service for Customers purchasing large and over-sized items
Shipment of large antenna towers and satellite dishes over 35” normally requires the use of a freight line company. UPS or FedEx will not accept such large shipments. Please contact us by phone so that we may provide you with more details.
Lost Packages, Missing Products, and Courier Claims
In the event that the courier or shipping company has lost your package, damaged your package, or items are missing from your order you must report this to the courier or shipping company within 3 days of delivery. Also call our customer service dept so we can open a claim. A claim cannot be started after 3 days from the date of delivery. There is a simple procedure to follow when opening a claim.
Please ensure that all contents included in the shipment, as well as packaging, and weighbills are all saved and in tact for the courier to complete their inspection. Without these items the courier may not proceed with the claim and in this event GO Satellite will not be held responsible. Please ensure that you keep these items and do not discard of them
Lost Packages
A lost package will only be re-shipped once the courier or shipping company has done a complete investigation to either locate the package or issue an insurance refund to us. We are unable to issue refunds on lost packages. Once the investigation by the courier or shipping company is complete, there will be a resolution. If the lost package claim is granted to us, we will re-shipped the package to the verified address on file with your credit card. Please ensure you have purchased the appropriate amount of insurance to cover the replacement value of your order if this should happen. GO Satellite Inc. is not responsible for under insured lost packages.
Alternate Shipping Address Procedure:
GO Satellite Inc. by rule only ships to the billing address of the
credit card. You may notice this when checking out that there is not an
option for an alternate address. Should you wish to add a secondary “ship
to address” onto your credit card by calling the credit card company
and adding it, we can confirm that this has been done and in this case
we will ship to an alternate address. We will require the 1-800 number
on the back of the card in order to contact the credit card company to
confirm. Please inform us when this has been completed and one of the
representatives from our company will take the appropriate steps required.
You may also add all of this information in the “additional notes”
section of your order. Please note that without the 1-800 number on the
back of the card, we are unable to confirm this information, please ensure
that this number as well as the alternate ship to information is in the
notes section of the order. Should the credit card issuer not allow you
to add a secondary ship to address, the option to fill out the credit
card consent form and provide the additional information required, is
available. Please see “International Shipping” for more details
and information on how to acquire one of these forms.
Damages
A damaged package will only be re-shipped once the courier or shipping company has done a complete investigation on the nature of the damage and then issuing an insurance refund to us. We are unable to issue refunds on damaged packages. Once the investigation by the courier or shipping company is complete, there will be a resolution. If the damaged package claim is granted to us, we will re-shipped the package to the verified address on file with your credit card. Please ensure you have purchased the appropriate amount of insurance to cover the replacement value of your order if this should happen. GO Satellite Inc. is not responsible for under insured lost packages.
Missing Items
In the rare case that you are missing one of the items you ordered, we will require you to call us at 1-519-624-1211 within 3 days of delivery to confirm that missing item isn’t already on route by supplying you with a tracking number. If an item is missing we will go through the same steps above for lost packages. We may require you to take some photographs of the box and packaging that your order came in. This will aid us in determining why you have a missing item or if there was a warehouse shipping error on our part. We require 5 business days for an investigation as to why an item was missing, after we have received your photos.
Additional Information Regarding Shipping
We will ship your order from any one of our distribution centers in various areas of the countries US or Canada, sometimes directly from the manufacturer. Your package may not specifically say "GO Satellite Inc." on the box. Please do not return the package under the assumption that it is something you did not order. The method by which your package is shipped is to your advantage and was specifically designed this way to effectively get the products you have purchased at GOsatellite.com directly to you in fastest way possible. How your package arrives to you will never impact the amount you were originally charged for shipping.
For your protection we add a signature service to all outgoing packages. When the courier or shipping company arrives at your home, they will want you to sign and confirm the shipment. We are unable to remove signature service from the shipment as it is documented proof that the package has arrived safely to the billing address of the credit card owner. If the package is returned to sender or unclaimed and returned back to our warehouse there will be a shipping cost incurred to you.
Backorders
In the event that GO Satellite falls into a backorder situation you will be notified after you order via email. We do not forsee these situations and sometimes have no control due to manufacturer delays etc. In most cases we will not charge your credit card unless we are shipping other items.
In this case the items that are available to ship may be shipped and the remainder of the order placed on a backorder status. In other cases the entire order will be placed on hold until the full order is available to ship. Should we receive cancellation of these orders after some items have already shipped you will incur a cancellation fee. Items returned to sender will be the responsibility of the customer and will be charged for the cost of shipping these items to the address requested and returned to our warehouse. This will result in two shipping charges.
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