1. General Information
2. Ordering
3. Satellite Coverage Area

4. Installation
5. Program Information
6. Equipment

1. General Information

Who is GlobeCast?

GlobeCast the broadcast services division of France Telecom is the world leader in professional broadcast, enterprise television and Internet delivery via satellite.

What is GlobeCasts WorldTV Service?

GlobeCasts WorldTV is a Direct-to-Home (DTH) satellite service that delivers the largest variety of television and radio programming from around the world to viewers in North America. The signal can be received at your home with a GlobeCast decoder and small dish.

How does the GlobeCast WorldTV Service work?

Our world television and radio channels are transmitted by two GlobeCast Earth Stations on the East and West coasts of the US to the powerful satellite Intelsat Americas 5, which covers the entire US and reaches into Canada, Mexico and the Caribbean.

Consumers can begin receiving GlobeCast's exciting WorldTV programming by simply purchasing a receiver package and arranging an installation by contacting a professional installer through the GlobeCast Preferred Installer directory at www.globecastWTV.com.

How much does the GlobeCast WorldTV Service cost?

For FTA ( free-to-air) channels, there is no subscription fee required. Viewers can purchase a receiver package from GlobeCast for the one-time fee of $179 (exclusive of tax and shipping charges). To order your receiver package call the GlobeCast Customer Service Center toll-free at 1-888-988-5288.

Standard installation costs generally range from $125 to $175, but please check with your local installer for pricing in your area.

For encrypted channels, in addition to the receiver package, a monthly subscription fee is required in order to receive the channel/s.

The majority of GlobeCast's encrypted channels can be ordered by calling our Customer Service Center toll-free at 1-888-988-5288. For specific information on subscription fees please visit our Ordering Information page at www.globecastWTV.com.

What channels are offered on GlobeCasts WorldTV Service?

GlobeCast currently offers a bouquet of quality foreign and English language news and entertainment channels, from Europe, the Middle East, and Asia. As we are constantly adding new and exciting channels, please continue to visit our World Television Web site at www.globecastWTV.com for the most up-to-date channel line-up.

What is the difference between FTA (free-to-air) and encrypted channels?

GlobeCast offers two types of channels; FTA ( free-to-air) and encrypted. FTA channels are unscrambled - that is - they can be received with any DVB compliant MPEG-2 receiver package. Encrypted channels are scrambled, and require a monthly subscription in addition to the receiver package purchase price. Click here for information on encrypted channels and subscription fees, or call the GlobeCast Customer Service Center toll-free at 1-888-988-5288.

What is a SmartCard?

A SmartCard is a credit card- sized key with an embedded microchip, which allows subscribers to view encrypted programming. When a viewer orders an encrypted program, a SmartCard is "matched" to that viewer's receiver ID. When the correct SmartCard is inserted into the receiver, an authorization is performed via satellite, and the subscriber will be able to view the requested programming.

What is a PDF file?

Adobe PDF is a universal file format that preserves all the fonts, formatting, graphics and color of any source document, regardless of the application and platform used to create it.

You can get the latest Adobe Acrobat Reader free from www.adobe.com.

How do I view Flash content?

Flash content will automatically play as long as you have the Flash Player installed properly. You can get the Flash plug-in free from
www.macromedia.com.

2. Ordering

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How can I order my GlobeCast receiver package?

You may order the GlobeCast set-top decoder, remote control, and dish by calling 1-888-988-5288. At that time, a customer service specialist will take your order and arrange to ship your receiver to you. If you are subscribing to one of GlobeCast's encrypted channels, a matched SmartCard will also be delivered to you for insertion into the decoder box to access the programming.

When can I order GlobeCast's WorldTV Service channels?

The GlobeCast WorldTV Call Center is open Monday through Sunday, 9:00 am to 12:00 am EST. Please call 1-888-988-5288 to order.

What forms of payment can I use to order the receiver package?

GlobeCast accepts Visa, MasterCard, Discover, and American Express credit cards. We do not accept Diner's Club, personal checks or cash. Money Orders and Cashier's Checks are also suitable payment options. Please note that if you choose to pay by Money Order or Cashier's Check, your order will not be shipped until we have received your payment, and have proper authorization from the bank on which the check was drawn.

How long will it take to receive my GlobeCast receiver package?

GlobeCast ships receiver packages via standard UPS Ground service, which normally takes 7 to 10 business days. Please note that check and money order payments may slow your order, due to authorization procedures.

I live in an apartment building. Can I still order the GlobeCast WorldTV package?

Yes, you can! As part of the 1996 Telecom Act, the Federal Communications Commission (FCC) prohibits the restriction on placing antennas in owned or leased areas of multiple tenant environments (MTE's).

Because GlobeCast's WorldTV service antennas are smaller than 1 meter in diameter, they can be safely and legally installed in apartment buildings and gated communities.

If your condominium or homeowners' association forbids you to install your receiver package please notify them of Section 1.4000 of the Rules and Regulations of the FCC.

Additional information can be obtained by visiting the FCC website at: www.fcc.gov or tel: 1 202 418 0163.

I'm living outside of the US and Canada and would like to order the GlobeCast WorldTV Service for a friend or relative living in the US. How can I do this?

Please call our Miami office Monday - Friday, 8:30 AM - 5:30 PM (ET) at +1-305-887-1600 and ask for the WorldTV Call Center. A customer service specialist will be happy to take your order.

3. Satellite Coverage Area

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Can I receive the GlobeCast WorldTV channels if I live in Alaska, Hawaii, Puerto Rico, or the US Virgin Islands?

Yes, you can receive GlobeCast's WorldTV channels even if you live in Alaska, Hawaii, Puerto Rico or the USVI. This is possible because the programming is transmitted using a very powerful satellite, Intelsat Americas 5, which covers the continental United States. Larger dishes may be required for reception of the channels in these areas. For details, please contact a customer service representative toll-free at 1 888 988 5288.

Is the GlobeCast WorldTV Service available in Canada?

No, GlobeCast WorldTV hardware or channels are currently not available in Canada. Canadian customers can view FTA channels with any DVB compliant MPEG 2 satellite decoder.

Can I receive the GlobeCast WorldTV channels if I live outside of North America?

You can only receive GlobeCast WorldTV in North America. The satellite that carries GlobeCast WorldTV programming is a US domestic satellite, and therefore does not cover areas outside of North America.

However, GlobeCast, through its offices and teleports in Europe, Asia, Australia and the Middle East, offers many direct-to-home satellite services outside of the US.

For more information on how to contact GlobeCast worldwide please visit the main website, www.globecast.com.

4. Installation

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How do I install my GlobeCast WorldTV receiver package?

GlobeCast offers an easy option for locating installers in your area. Visit our GlobeCastWorldTV.com.

How much does installation cost?

The average cost of a standard installation is between $125 and $175. Please note that installation costs may vary according to region, the type of installation being performed, and the number of units you wish to install.

What is a "standard installation?"

A "standard installation" is an installation that requires no additional parts or labor beyond the basic items. Check with your installer to see if your home qualifies for a standard installation.

Can I install my GlobeCast WorldTV receiver package on my own?

The receiver package does come with a manual detailing self-installation, however GlobeCast recommends you contact one of the local installers listed on our website, www.globecastWTV.com, for a professional installation.

5. Program Information

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How can I find out which channels GlobeCast WorldTV is currently offering?

Because we are always adding new channels to our WorldTV service, you should consult our website, www.globecastWTV.com , for the latest channel listings and information.

In addition, the current channel lineup can be downloaded in PDF format from the website for easy reference. Click on How to Order, and you will find the link for the channel lineup at the top of the page.

Do you offer a program guide for all of your channels? How can I know when my favorite programs will air?

GlobeCast does not currently offer a program guide for WorldTV. Some of our broadcasters publish weekly or monthly schedules on their websites.

Please check your favorite channel's website for program information by visiting the GlobeCast WorldTV website, www.globecastWTV.com, and clicking on the channel links on the left side of the page, where available.

When will GlobeCast WorldTV offer more channels from other parts of the world?

Please visit our website, www.globecastWTV.com often to learn about new channels we will be offering. Often times we announce new channels in advance of their launch date, so that our viewers can stay informed as we grow and continue to provide the finest selection of international and niche channels in the US.

Are there other channels (in addition to GlobeCast's WorldTV) that I can receive with the GlobeCast receiver package?

Yes, there are many other FTA (free-to-air) channels available on the Intelsat Americas 5 satellite that carries GlobeCast's WorldTV channels. You may view a list of these channels by visiting LyngSat's online satellite chart at www.lyngsat.com/t5.shtml.

You can receive all FTA channels with your WorldTV receiver package by entering technical details into the decoder menu. Please consult pages 13-14 of your user's manual for instructions on entering additional channel coordinates.

6. Equipment

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Does the GlobeCast WorldTV receiver package carry a warranty?

Yes, there is a warranty. GlobeCast warrants its systems to be free of defects in material and workmanship for the period of one year from the date of the original purchase. This warranty does not cover damage due to improper installation or use, lightning, accident, negligence, unauthorized service, or incidental or consequential damages beyond the systems themselves.

Why is the GlobeCast WorldTV antenna larger than other direct-to-home operators' antennas?

The satellite that has become the prime location for international programming in the US is Intelsat Americas 5, a powerful communications satellite that was not originally engineered for Direct-to-Home reception. Because of this, slightly larger antennas are required to downlink the programs on Intelsat Americas 5. You will find, however, that signal quality in North America is excellent with our .75 meter elliptical antennas.

I want to watch my local cable TV as well as GlobeCast WorldTV. Is this possible?

Yes, you can still subscribe to and watch your local cable TV service even if you have installed the GlobeCast WTV receiver package. This is possible because our receiver has a coaxial cable input/output for accessing your local service.

I lost the manual for my GlobeCast WorldTV receiver. How can I get a replacement?

The manual for the GlobeCast receiver and antenna are both available online at our website, www.globecastWTV.com.

Click on Technical Support and you will see the manuals are available in PDF format. You will need to obtain a copy of the Adobe Acrobat Reader to view the documents. If you don't have the Reader, you can download a free copy through a link provided on the same page or go to Adobe's web site.

I would like to have GlobeCast WorldTV available on more than one television in my home. Is this possible?

Yes, it is possible to have access to WorldTV channels on more than one television set. This will require purchasing additional decoders and will also mean additional charges at the time of installation. When you call the WorldTV call center at 1 888 988 5288, mention to the customer service specialist that you would like to purchase more than one receiver for multiple televisions. Also, please check with our local installer to verify additional installation charges.

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2003 GlobeCast WorldTV