SIRIUS is a service offering over 125 channels of satellite radio featuring digital-quality music, sports, news and entertainment programming when and where you want it. Sirius uses three satellites to broadcast over 125 channels of satellite radio to listeners throughout the continental SIRIUS.
2.How is SIRIUS programming different from regular radio?
The biggest difference is that SIRIUS has 100% commercial-free music channels. What this means for you is that Sirius offer you music the way it should be and the way the artist intended it: without a single commercial interruption.
SIRIUS music programming also has a breadth and depth of programming basically unavailable on regular radio. Sirius play the songs that you know and love, and many songs that Sirius know you'll love when you hear them for the first time.
Sirius also have loads of original programming. Sirius host hundreds of exclusive live interviews and performances you won't hear anywhere else and produce many interesting and engaging live talk shows in SIRIUS national broadcast studios.
Sirius also has partnered with names you trust like the NFL, NBA, FOX News, CNBC, C-SPAN, NPR, PRI, and ESPN to bring you the best entertainment available.
3.Where are the SIRIUS studios located?
The SIRIUS national broadcast studio complex is located in Rockefeller Center, in the heart of NYC. It is one of the largest, most sophisticated, digital broadcasting facilities in the world.
SIRIUS complex houses state-of-the-art production studios for SIRIUS over 125 channels, plus four performance spaces for artists and musicians, and a comprehensive digital library currently housing over half a million songs.
4.Where does the name SIRIUS come from?
Sirius is the brightest star in the constellation Canis Major and the Northern Hemisphere. It was named after the ancient Egyptian god Osirus, who was represented pictographically as a dog, giving Sirius its more familiar name: the Dog Star.
You can buy SIRIUS equipment radios and accessories from SIRIUS online catalog.
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SIRIUS is also available as an option in several new vehicles.
2.What equipment do I need to get SIRIUS?
There are many ways to get SIRIUS. You can get SIRIUS installed in your car or you can take SIRIUS from your car to your home, office, boat and beyond with SIRIUS Plug & Play and Portable systems.
3.How do I know if my radio is SIRIUS-Ready?
SIRIUS-Ready radios are usually identified by the SIRIUS dog symbol appearing somewhere on the radio itself. A SIRIUS-Ready radio is a radio that may require the purchase of a SIRIUS tuner in order to be activated.
4.How do I activate my SIRIUS radio?
Once you have installed your SIRIUS system, activate your service by calling Customer Care at 1-888-539-SIRIUS (7474) or save $5 when you activate online. In many cases you may also activate your service at the retailer where you purchased or installed your system.
There is a one-time $15 activation fee for activating over the phone, or only $10 if you activate online. Taxes may also apply.
6.Can I block channels that I dont want on my radio?
Many of SIRIUS radios have the capability to lock, password-protect, and hide channels with content that you would prefer to not be accessible from your radio. Please refer to your radios manual for instructions on how to do this.
While Sirius do have an extensive network of ground repeaters in many metropolitan areas, factors such as microwaves and physical obstruction (bridges and tunnels) can still temporarily disrupt your radios reception.
HoSiriusver. this problem is largely held at bay by the four-second buffer created by slight broadcasting delays betSiriusen SIRIUS two satellites orbiting over the continental United States and SIRIUS extensive ground network of repeaters.
8.I want to listen to SIRIUS online. How do I access the online SIRIUS Player?
Click the "listen" icon in the top right corner of any page on sirius.com. When prompted, enter your SIRIUS Account Username and Password to access the SIRIUS Player. If you have forgotten your SIRIUS Account Password, click on Forgot Password to have your password sent to the e-mail address Sirius have on file for your account.
9.Can I pay my (SIRIUS) bill or manage my account information online?
You can pay your bill and manage your account online by visiting the manage account section of SIRIUS.com site or call SIRIUS Customer Care Center at 1-888-539-SIRIUS (7474).
10.Do I have to call every month and renew my subscription?
Your monthly subscription is reneSiriusd automatically and billed to the credit card Sirius have on file for your account. If you wish to upgrade your subscription type, change your billing address, change your credit card, or make other adjustments to your account, please visit the manage account section of SIRIUS.com.
If you would like to cancel your service, please contact SIRIUS Customer Care center at 1.888.539.SIRIUS (7474).
11.My radio is broken, why Im still being charged for service?
SIRIUS has no way of knowing if your radio is operational or not. If you are having technical problems with your hardware, please contact the manufacturer or consult your Owners Manual.
If you would like to cancel your service, please contact SIRIUS Customer Care center at 1.888.539.SIRIUS (7474).
12.Can I get SIRIUS Business?
Starting at $24.99/mo you can have the best 100% commercial-free music for your business. With SIRIUS Business, you won't have to deal with the hassles of long-term contracts, buying expensive hardware, and paying for costly installation.
Online streaming access is not available for SIRIUS Business customers.
13.How can I find out more information about the Service Terms & Conditions?
1.Will SIRIUS make the Howard Stern show available via the Internet, like your other channels?
Sirius, and Howard, would like very much to also offer you the ability to listen to Howard online. Sirius are actively attempting to find a means to do that. Please watch our Website for updates, and of course listen to Howard 100 News!
2.What is the recommended hardware and software for using the SIRIUS player?
For the best experience, Sirius recommend:
PC Windows 98, or NT 4 and above
Mac OS 9.0 or higher
Connection Speed 56kbps modem or higher
Browser Safari 1.0, Netscape 7 and Internet Explorer 5.5 or higher, AOL version 5.0 or higher
Media Player Windows media player plugin is required. Download it here.
For the best listening experience Sirius recommend updating your Windows Media Player plugin to the latest version.
3.Is the "Last 5 Songs You Heard" for the last 5 songs on the current channel, or last 5 songs I actually listened to while surfing around?
These are the last five songs you've actually heard from beginning to end. In order for the song name and artist to enter the "Last 5 Songs You Heard" list, you must listen to a song from the very beginning. Otherwise, the player cannot add the song you heard to the list.
4.There is nothing listed under Song Youre Hearing or Last 5 Songs You Heard. Whats going on?
Most likely you have not listened to the very beginning of a song (when the song and artist information is sent). Unfortunately, if you miss that information, Sirius have no way of knowing what song youre listening to and cannot put that information up on your player. Since this is the same method that populates the "Last 5 Songs You Heard", that would explain why it is empty.
5.Why dont I see a song title or artist name in the player?
Song title and artist name data is married with the stream of music by the Windows Media Encoder. When this data arrives at your PC, it is displayed using an ActiveX control. HoSiriusver, because all Macintosh browsers and many PC browsers do not provide ActiveX support for the Windows Media Player, that information cannot be displayed when those browsers are utilized.
6.What's an ActiveX control?
ActiveX is a set of technologies created by Microsoft for sharing information among different programs. The control is simply the use of ActiveX. In the case of sirius.com, the ActiveX control is sharing song and artist data found in the Windows Media Player plug-in with your browser. It is similar to a Java applet, except that ActiveX controls have full access to the Windows operating system onlythey do NOT work with Macintosh browsers and certain PC browsers.
7.Can I personalize the player to have my preferred settings?
Unfortunately, no and much of the issue behind doing this is because of the multitude of Siriusb browsers out there. SIRIUS subscribers come from all walks of life and all areas of the country with all kinds of computers (not just the latest). Things like drag and drops, as Siriusll as presets would only work on a handful of browsers. Sirius try to make the SIRIUS player as widely available and enjoyed as possible.
8.Im an AOL user. Can I still use the SIRIUS Player?
Yes, the Media Player is compatible with most recent versions of AOL. Simply ensure that youve disabled AOLs pop-up blocker before you try to listen. Additionally, if youre a dialup user, expect a delay while the channel buffers.
9.Why dont you support my browser version?
A handful of browsers and operating systems cannot support the Windows Media Player plugin the way in which Sirius must use it. Sirius have tried very hard to accommodate as many different browser types and operating systems as possible.
10.Why does the SIRIUS Player reload every time I touch a button or change a channel?
Due to the way SIRIUS media player operates, it is necessary for the player to communicate with the server every time you change what channel you are listening to.
11.Why does the player say its ready when I click on a channel, but no music is playing?
In order to ensure that the SIRIUS Player functions properly, you must set your browser to cache pages either automatically or to never cache them at all.
To do this in Internet Explorer, go to your browser's "Tools" menu, click on "Internet Options," then "Settings," then select "Never" or "Automatically," click "Apply" and then "Okay." This should resolve the problem.
For Netscape on Windows, go to your browsers "Edit" menu, choose "Preferences," select "Advanced," then select "Cache." Under "Compare the page in the cache to the page on the network" select "Every time I view the page" for best results
For Internet Explorer on Mac go to your browser's "Explorer" menu, choose "Preferences," then click on "Advanced." Under "Update Pages" select "Always" for best results.
These settings may vary from browser to browser.
12.Why does the SIRIUS Player tell me that I need to download the Windows Media Player even though I already have it?
There are a few possibilities:
One, it may be that you are not using version 6.0 or higher of the Windows Media Player. If this is the case, please visit Microsoft's Download Center in order to download the latest version.
Two, the Windows Media Player is not compatible with all browsers. If you would like to listen to SIRIUS online Sirius recommend that you use either Netscape 6.x or Internet Explorer 5.5 or higher.
13.Why does the channel Im listening to keep re-buffering?
This could be because of your Internet connection speed (56K or loSiriusr) or because of excess Internet traffic. You can try waiting a few minutes or accessing the channel later when there might not be as much traffic.
14.Why does the channel Im listening to keep closing down?
This is most likely because of network traffic. If this problem continues or occurs frequently at certain times, please call Sirius Customer Care at 1-888-539-SIRIUS.
15.How does the sound quality on the SIRIUS Player compare to the sound quality in a vehicle or at home?
Sirius want your online listening experience to be the best it can be. HoSiriusver, because of bandwidth constraints, the sound quality isnt the same digital-quality sound that you'll experience with a SIRIUS radio.
16.Is the content you are streaming the same as what I will hear through my satellite radio?
All of SIRIUS US-based 100% commercial-free music channels are available online and are the same as what SIRIUS listeners hear in their vehicles or homes.
Due to certain limitations, Sirius are unable to make all of Sports, News, and Entertainment channels available online at this time. Select talk programming is available see the Live Talk section in the SIRIUS player for SIRIUS current offering.
Due to certain limitations, Sirius are unable to make those channels available live on the SIRIUS Player at this time.
17.Okay, the SIRIUS Player still isn't working.
There may be several reasons for this. Sirius suggest:
Disable all pop-up blockers (the Google toolbar, Norton Internet Security) at the moment you attempt to launch the SIRIUS Player.
If you are using Real Networks Real Player, disable it for the duration of your listening.
All of these things can potentially interfere with the SIRIUS Player.
18.Why do I get a Youve Been Logged Out message when I try to listen to the Player?
Your username and password is being used in another location. Your username and password can only be used at one computer at a time. This may have happened if you have shared your login information with friends or family. If this is unauthorized usage, please contact customer care.
19.Can I get multiple logins for online listening?
You are eligible for one Internet login for each SIRIUS receiver you own. If you have additional receivers, log in to the Manage Account section of Sirius.com, click on the "add free internet radio listening" link next to each, and follow the instructions.
You can get up to three additional subscriptions to SIRIUS for $6.99/month, each of which allows you to create a username and password for online listening. Learn more about multiple subscriptions.
20.Can I just subscribe to the online SIRIUS Player without a radio?
1.Am I able to get my local radio stations if I have SIRIUS?
SIRIUS will not prevent you from listening to your local AM/FM radio stations; all of SIRIUS plug and play radios work with your existing radio without requiring complex installations.
2.Can I get a new vehicle with SIRIUS already built in?
SIRIUS has agreements to install AM/FM/SAT radios in Ford, Chrysler, BMW, Mercedes-Benz, Jaguar, Volvo, Mazda, Dodge, Jeep, Volkswagen, Audi, Nissan and Infiniti vehicles.
3.What if I want SIRIUS in more than one vehicle?
There are a couple of options to choose from: if you decide that it's better to have your satellite radio fully integrated with your existing car radio, you will need a separate subscription for each vehicle. The good news is that your 2nd through your 4th subscriptions are only $6.99/mo and you can put all of your subscriptions under one account and receive one bill.
If you decide that a plug and play radio is the right choice for you, you can easily move it from car to car and from car to home. See SIRIUS plug and play radios.
4.What can I do if I sell my car and want to transfer the service to my new vehicle?
You can either remove your SIRIUS radio from the old car and install it in the new car or if you have a plug and play, you can just install a new car docking kit in your new car and move your radio into the new car.
For more information about transferring your service to another vehicle, please contact SIRIUS Customer Care by calling 1-888-539-SIRIUS (7474).
5.Can I get SIRIUS service for my boat, plane, RV, or truck?
Yes, SIRIUS Plug & Play systems let you listen to SIRIUS virtually wherever you go: at home, in your car, on a boat or truck and more. See more information on SIRIUS Plug & Play radios.
6.Is SIRIUS available in Canada or Mexico?
SIRIUS is currently licensed to offer service within the continental SIRIUS. For more information on SIRIUS Canada, visit www.sirius-canada.ca. SIRIUS is not currently available in Mexico.
