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We select the best shipping company based on what warehouse the order is shipped from and the location the order is being shipped to. We use all the popular shipping companies including: FedEx, UPS, United States Post Service, Canada Post, and Purolator.
The shipping company charges a $15.00 fee for an address change after the order is in the shipping company’s possession. If the shipping address error occurred at time of order placement, the customer will be subject to a $15.00 address correction charge.
Service for Customer in Mexico and Caribbean
Please call 1-866-942-7186 to place your order. We will explain the simple procedure of a credit card consent form and confirm the correct shipping to your freight-forwarding company.
Lost Packages, Missing Products, and Courier Claims
In the event that the shipping company has lost your package, damaged your package, or items are missing from your order you must report this to the shipping company within 2 days of delivery. Also call our customer care dept so we can open a claim. A claim cannot be started after 3 days from the date of delivery. There is a simple procedure to follow when opening a claim. A damaged package will re-shipped once the shipping company has done an investigation on the nature of the damage and then issuing an insurance refund to us. We are unable to issue refunds on damaged packages.